FAQ

Here you can find answers to our frequently asked questions. If you couldn’t find what you are looking for, you may contact us here.

Q: What kind of events do you cover?

Our artists provide their services for events such as Weddings, Company Dinners, PROM, Birthday Parties, Special Dinner Date, Photoshoots, Videography and any other events or projects that you would like us to help you or your models look awesome.

Q: Do you cater to large groups?

Yes, we can cater to group makeovers especially for Bridal Party, Company Dinners, Birthday Parties, PROM, Family or Corporate photo shoots.

Q: I'm interested in your makeup and hairstyling service. What should I do next?

If you are interested in our Bridal Makeover service, kindly contact us for our package details or to set your trial appointment.

If you are interested in our Personal Makeover service for your dinner, event, or photoshoot, please visit Pixie Makeup Online Booking site to view our makeup artists’ portfolio and pricing. Choose your preferred makeup artist and make a booking online with 50% payment to secure the slot.

For Group Makeover of 3 pax and above, kindly contact us for quotation.

Q: Is my appointment confirmed after booking submission and payment?

All booking requests received will be subjected to our verification process for approval and you will receive a notification email of your booking status within 24hrs.

Please understand that, our artists receives bookings from various sources other than Pixie Makeup and strives to update their availability soonest possible on a daily basis. The available time slot shown on our booking system are correct at the time of your browsing.

Due to there may be other interested clients booking with our makeup artists, outside of Pixie Makeup Online Booking during the same day you submitted your booking request. A double booking or overlapping appointment might happen.

In the event your preferred artist is double booked or the appointment time is overlapping, we will get in touch with you immediately within 24hrs of receiving your booking request with recommendations of other artists for your considerations.

If you do not wish to proceed with the recommended artist as replacement, you may cancel the appointment and the 50% deposit paid will be fully refunded to you.

Q: Can I change my appointment date or time after booking is done?

Yes, you can. However, new appointment date and time will be subjected to our makeup artist’s availability.

Please note that, the changes you made towards your appointment might incur extra charges such as early service surcharge. Please check with us or refer HERE for more info.

In the event that our artist is not available on your new appointment date or time, you can opt to cancel the appointment. For cancellations, please read our Cancellation & Refund Policy.

Q: I have booked a group makeover session. Can I reduce the head count?

We understand that things change. However, please understand that, deposit paid may not be fully refunded to those who wished to opt out of the group makeover. Please refer to our Cancellations & Refunds policy for more info.

In the event that if the final head count is below 3 pax, group rate will be revoked and the service price will be reverted back to Single pax’s prices.

Q: How much time should I allocate for the makeover appointment?

Personal Makeup: 45 mins or 1 hour 30 mins with hairstyling.

Basic Hairstyling (Blow/Iron straight or curls): 40 mins

Glamour Hairstyling (upstyles, braids etc): 1 hour

Bridal Makeup & Hairstyling: 2 hours.

Henna Tattooing: 1 – 4 hours depending on design

Saree Draping: 30mins

*Time listed above are only estimates. Time required may vary depending on Skin/Hair conditions & textures and other requirements associated with your makeover session.

Q: How should I prepare for my appointment?

In order for our artists to work efficiently, we recommend that you allocate an area that is brightly lit, cool, near an electrical outlet with table or flat surface for them to layout their products & tools.

If you have young children around, we recommend that you have someone to look after them during your appointment to minimise the interruptions or risk of injury.

If you have pets, please keep them away, as some of our artists might be allergic to it or afraid.

Makeup

“Beautiful Makeup starts with Beautiful Skin” In order for your makeup to look good and last through your event, proper daily skin care is required.

We recommend that you do a facial scrub and hydrating facial mask on the night before your appointment.

On day of service, please have a clean, makeup free face before our artist arrives. It is best not to apply any sun block or makeup base/primer. As each makeup artist has carefully curated the products that they are familiar with, thus ensuring the makeup turns out as expected. No surprises because of product incompatibility.

If you have sensitive skin or special care needs to be taken care of, please do inform the makeup artist prior to your appointment.

Hairstyling

You should always show up for your hairstyling appointment with dry and non oily hair for best results, except for Blowouts. For blowouts, we recommend that you wash your hair 30 mins before your appointment so that your hair is damp and not soaking wet.

For upstyles, we recommend washing your hair the night before your appointment without hair conditioner or any leave in serum or oils. Hair that is freshly wash right before the appointment might be too limp for certain styles to be done. Same for oily hair.

If your hair tends to get oily pretty fast, we recommend that you wash it at least 4 hours prior to your appointment and make sure to dry it completely with a hair dryer. Our stylist will not be held responsible if appointment runs late due to extra time required to blow dry your hair before styling can be done.

Henna Tattooing

Please ensure that your hands and/or feet are cleaned. Hands/feet should be free of any lotion or substances that is oily/greasy which will affect the result. Choose an area that is brightly lit, cool and comfortable for both you and our artist during the henna drawing.

Saree Draping

Saree should be ironed, free of creases. If the saree is of a thicker/stiff material, please have an iron on standby, in case the saree draper needs to iron the pleats into place. If you do not have an iron, do inform the saree draper in advance.

Q: What can I do to ensure the makeover session goes smoothly?

In order to ensure the makeover process goes smoothly. We encourage that you provide sample pictures of the style you prefer.

However, do bear in mind that we are not able to recreate a style to be 100% similar. Factors such as individual’s facial structure, skin condition, hair’s style/volume/length, materials (saree draping) may affect the result. Furthermore, every artist has their own style/technique of recreating certain looks.

What we can assure is a similar look that is suited to your features or what we are provided with (in terms of saree draping).

If during the process there are things that you don’t like. Example eye shadow color too dark, the fake lashes too dramatic, the saree pleats not neat enough. Please do let our artist know on the spot. This way, our artist will be able to make the necessary adjustment right there.

Once we parted ways, we will not be liable for issue such as a change of mind or issue that could have been resolved during the appointment.

Q: I'm not satisfied with my makeup or hairdo service, who do I contact?

We greatly value our customers’ satisfaction. If the make up or hairstyling service didn’t live up to your expectations, we would love to hear your feedback. Drop us an email at inquiry@pixie.com.my

Q: How much does the makeup or hairstyling services offered by Pixie Makeup cost?

Our makeup or hairstyling services are available from RM60.

However, prices for the services offered by our makeup artists differ from one another. Price variations are due to level of experience, tools and products used, transportation charges and other miscellaneous fees involved to provide the services.

For a complete list of services offered by our make up artists and their pricing, do check out their profiles on Pixie Makeup Online Booking site for more details. Click HERE to see a list of our artists.

Q: Are there any hidden charges?

Makeup or hair styling prices listed are cost price not inclusive of any additional charges. Additional charges such as Early Service Surcharge, Outcall Fee, Accommodation, Hair Accessory rental fee and etc are listed in our artists’ profile. Be sure to check out these details prior to booking.

Q: What is Early Service Surcharge?

Depending on what time you need to be ready, or the time of your event, your makeover session might need to start very early, for example 4am. Appointments before 7am will be considered an early service and Early Service Surcharge is applicable for these appointments. You may refer HERE for the surcharge of each artists.

Q: What is Outcall Service and how much is the charges?

Outcall service means Door-to-Door service. Some of our make up artists has a studio, providing both In-Studio and Outcall service. While others only provides Outcall service. Our artists are able to travel to you within Klang Valley or Malaysia and overseas. The Outcall fee varies among each artists. Please refer HERE for their charges.

Q: Will there be extra charges if the appointment runs late?

There will be a Late Charges or Overtime Fee incurred for appointment that runs late or goes over time. Please refer to the Terms & Conditions in our artists’ profile for more info.

Q: How do I pay?

For Booking:

Currently we only accept VISA or MASTERCARD credit or debit card payment online via PayPal for bookings done via our Pixie Makeup Online Booking site. You can make payment as a Guest during checkout if you do not have a PayPal account.

Alternatively, you can also contact us for our bank details if you prefer to make an online fund transfer instead.

Balance Payment:

All outstanding fees shall be settled on day of service by CASH only.

Q: How much do I have to pay as deposit upon booking?

For booking, a 50% upfront payment is required.

Q: Can I cancel my booking?

Yes, you can. However, please read our Cancellation & Refund Policy prior to cancelling your booking.

Q: What is Pixie Makeup’s Cancellation & Refund Policy?

We understand that things change. However, please understand that, your deposit may not be fully refunded to you if you chose to cancel your booking.

Once booking is confirmed with a deposit, our artists would have had their work schedules and other commitments planned out. Necessary or special tools and products for your appointment would have been purchased. Other interested clients would have been turned away. Therefore we are not able to refund your deposit in full*. We are sure that you understand and respect our artists for their commitment and time to you.

*Part of the deposit would be served as a compensation for our artists and as Pixie Makeup’s administration fees.


Please refer below for our cancellation and refund policy:

Bridal Makeover:

Cancellation earlier than 90 days
50% of deposit paid refunded

 

Cancellation within 90 days
deposit paid forfeited

 

Personal or Group Makeover:

Cancellation earlier than 30 days
50% of deposit paid refunded

 

Cancellation within 30 days
deposit paid forfeited

 

*For cancellations made within 12 hours after the booking, your deposit paid will be fully refunded.

Q: What if the artist are not able to provide the service?

In the event that our artist are not able to carry out the service due to unforeseen circumstances, we will notify you immediately. We will try our best to look for a replacement as well. If we fail to secure a replacement, we will inform you soonest possible. Your deposit will be fully refunded to you and the booking cancelled.